Privacy Policy

Last updated: 02/24/2026

This Privacy Policy describes how giwigi.com (the “Site”) and Giwigi LLC (“we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit, interact with, or make a purchase from the Site.

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device and your interaction with the Site, as well as information necessary to process your purchases and provide our services.

“Personal Information” means information that identifies, relates to, describes, or can reasonably be linked to an individual.

A) Device Information

Examples of Personal Information collected: web browser version, IP address, time zone, cookie information, pages/products viewed, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately, improve performance, and understand usage analytics.
Source of collection: collected automatically when you access the Site through cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our service providers (including Shopify) to operate the Site.

B) Order Information

Examples of Personal Information collected: name, billing address, shipping/delivery address, payment information, email address, and phone number.
Purpose of collection: to process payments, verify orders, prevent fraud, arrange fulfillment/delivery, send order confirmations and updates, and communicate with you regarding your order.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our service providers (including Shopify, payment processors, and logistics tools) to process and fulfill orders.

C) Customer Support Information

Examples of Personal Information collected: information you provide when contacting support (such as name, email, phone, order number, and message content).
Purpose of collection: to respond to inquiries and provide customer support.
Source of collection: collected from you.
Disclosure for a business purpose: shared with service providers used to manage communications and support.

2. SMS / Text Message Communications (Operational)

We may use phone numbers to send transactional and operational SMS messages (for example, order confirmations, delivery coordination, or pickup coordination with fulfillment partners). Message frequency varies based on order activity. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP, and you can request help by replying HELP. You may also contact us at info@giwigi.com.

3. How We Use Personal Information

We use Personal Information to:

  • Provide and operate the Site

  • Process orders and payments

  • Arrange fulfillment/delivery and provide order updates

  • Communicate with you about your purchases and account activity

  • Detect, prevent, and investigate fraud or security issues

  • Improve and optimize the Site and customer experience

  • Provide customer support

4. Sharing Personal Information

We share Personal Information with service providers to help us provide services and fulfill contracts. For example:

  • We use Shopify to power our online store.

  • We share information with payment processors to process payments.

  • We may share information with logistics and delivery tools to coordinate fulfillment.

  • We may share information to comply with laws and lawful requests, or to protect our rights.

We do not sell your Personal Information.

5. Behavioral Advertising & Analytics

We may use analytics providers to understand how customers use the Site. You can opt out of certain targeted advertising where applicable through your browser settings and industry opt-out tools.

6. Cookies

We use cookies and similar technologies to power and improve the Site. You can control cookies through your browser settings. Blocking cookies may impact Site functionality.

7. Minors

The Site is not intended for individuals under the age of 21. We do not knowingly collect Personal Information from minors. If you believe a minor has provided Personal Information, contact us at info@giwigi.com to request deletion.

8. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or request a copy of your Personal Information. To submit a request, email info@giwigi.com.

9. Data Retention

We retain Personal Information as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion where applicable.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

11. Contact

If you have questions about this Privacy Policy or your Personal Information, contact us at:
info@giwigi.com
Giwigi LLC